Supplier KYC module
Supplier onboarding that pulls verified details from government records, approves clean cases on its own, and sends the rest to a person.
- Role
- Product Designer
- Timeline
- 2025
- Platform
- FarMart Pro (Android), FarMart OS (web)
Tools
- Figma
Impact
Under 3 min
To onboard a supplier, down from about 15
5 min
For KYC approval, down from 8 hours
Why onboarding needed a rethink
Supplier KYC is how FarMart brings agri-output suppliers onto the platform with identity, tax and bank checks that finance and ops can trust. Before this redesign, field associates uploaded documents by hand, and KYC executives approved suppliers by comparing photos with typed-in data.
- 15 minutes per supplier
- Same checks repeated across documents
- Every case in one manual queue
I designed the module end to end in 2025, across the field app, the ops review screens and self KYC in the supplier app.
Three products, one supplier
Field
FarMart Pro
Procurement associates onboard suppliers on site, on Android.
Office
FarMart OS
KYC executives review the cases that don't approve on their own.
Supplier
FarMart app
Suppliers can complete KYC themselves.
The same supplier identity had to stay in sync across all three.
What shaped the design
Paperwork is often incomplete
Suppliers may not have every document, or theirs may not match the records. The flow couldn't turn that into a dead end.
Speed couldn't weaken the check
A supplier is approved automatically only when every check passes. Everything else goes to a person.
How it works
The associate enters a PAN, or Aadhaar for individuals. The linked GST and bank details are fetched from government records, MSME is optional, and the supplier gives consent before submission. Uploads drop sharply wherever the records can confirm the details.
- GST
- Bank account
- Name match
On FarMart OS, KYC executives see the fetched details beside each case they need to review. Drafts, consent over WhatsApp, and edits to GST and bank details after approval live in the same system, and every approval, rejection and edit is on record.
What changed
KYC work moved from retyping and matching photos to handling exceptions. Field teams onboard faster, clean cases approve in minutes, and Pro, OS and the supplier app finally share one view of each supplier.
This work is under NDA, so screens aren't published here. For a walkthrough, email me at arvindsinghmems@gmail.com.